Retail Store Manager

Reports to: Sr. Manager Guest Services and Retail

Classification Type: Full-time, non-exempt position

Schedule: Approximately 40 hours a week with occasional weekends, events, and holidays.

About the Amazeum

The Scott Family Amazeum is a hands-on, interactive museum in Northwest Arkansas and recognized as a 501(c)(3) non-profit organization. We create a fun environment where risk taking, imagining, problem solving, discovery, collaboration, and exploration bring children and adults together to learn and grow.

Position Summary

The Retail Manager serves as the anchor for the Scott Family Amazeum retail business, bridging in-store merchandising, ecommerce, and operational systems into a cohesive, mission-aligned guest experience. This role owns the strategy and execution of the Amazeum retail identity ensuring products, layout, storytelling, and digital presentation work together to support curiosity, learning, and financial sustainability.

The Retail Manager oversees multiple revenue streams including onsite retail, ecommerce, and external marketplaces, provides on-shift leadership to FOH operations 1-2 times per week, and serves as the primary trainer and subject-matter expert for retail operations.

Essential Functions

Serve as merchandising anchor for Curiosity Corner, owning store layout, visual standards, and seasonal refreshes
Curate mission-aligned product assortments that balance play, learning, local makers, and financial performance
Manage and maintain the online Shopify storefront
Support warehouse operations including receiving, inventory flow, and fulfillment
Oversee retail operations across onsite, ecommerce, and third-party marketplaces
Serve as on-shift manager 1-2 times per week
Train Guest Services Associates on retail-specific skills
Monitor retail performance metrics including sales, margins, sell-through, and inventory health

Qualifications

High school diploma or equivalent
Knowledge of visual merchandising and product storytelling
Experience supporting warehouse or fulfillment operations
Familiarity with retail analytics or inventory planning tools
Strong organizational skills and excellent communication

Preferred

2+ years retail management or multi-channel retail operations experience
Experience in museum, nonprofit, or mission-driven retail
Proficiency with Shopify or similar ecommerce platforms
Bi-lingual

Scott Family Amazeum

Open positions

Store Manager