Service Writer

Job Description

🔧 Bike Shop Service Writer

Job Description

We’re looking for a detail‑oriented, customer‑focused Service Writer to be the first face of our service department. You’ll translate customer concerns into clear work orders, set accurate expectations, and triage incoming walk-in customers.

⭐ What You’ll Do

Create accurate work orders and clearly explain recommended repairs
Provide realistic timelines, cost estimates, and follow‑up communication
Check in bikes, tag them properly, and ensure smooth workflow for mechanics
Perform basic mechanical repairs
Help with parts lookups, special orders, and inventory coordination

🧰 What You Bring

Strong communication skills and a calm, friendly presence
Ability to explain mechanical issues in clear, approachable language
Solid understanding of bicycle components and common service needs
The ability to perform basic bike repairs and tune-ups
Prior bike shop and/or service writing experience is a required

💼 Compensation & Perks

Competitive hourly pay based on experience
Employee discounts on bikes, parts, and gear
Opportunities for product and technical training

Mojo Cycling

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